Gisela Hausmann had a new perspective on Amazon when she started working in 2019 as a frontline employee at one of the company’s many sourcing centers in South Carolina.
A resident of Vienna, Austria, she had years of expertise as a logistics specialist, thetrade bottom-up at FedEx and deal with a serious ocean freight delivery company. She has also been following Amazon closely for a few years as an impartial writer using her platforms to publish books.
To say that she thought extremely about Amazon and its founder Jeff Bezos might be an understatement. Based primarily on her expertise as a first writer on the Kindle and CreateSpace platforms, she particularly admired Amazon’s impression of publishing.
“I noticed that they were doing the things that [authors] hardly dreamed of, because it was so stunning no one even hoped it would happen – so Bezos did! said Hausmann. “He was a god in my eyes. I call him the brand new Gutenberg.
Working at Amazon Supply Station didn’t give him the same feeling.
As she explains, the work itself wasn’t the problem. After mastering things in her parcel storage job, she was able to exceed Amazon’s productivity benchmarks. She didn’t see or generally didn’t notice any issues in Amazon warehouses, looking like staff skipping bathroom breaks to stay in shape.
However, she was shocked by what she describes as lackluster coaching, a paucity of clear best practices, an obvious inability to fit well-meaning workers into operational improvements, and a general disconnect between Amazon’s business rules. and the realities of its rapid growth. supply community.
After 468 days, Hausmann decided to leave due to what she described as a buildup of frustrations.
She says she hadn’t decided to grade a book when she started labor. Her most important goal was to perfect her method within the logistics division of an organization she admires. However, she changed her thoughts after realizing that her first-hand expertise, mixed with her experience, can present distinctive and undoubtedly useful ideas for those within the firm.
His eBook, Inside Amazon: my story, contains concepts for Amazon, which she hopes could entice Amazon executives as they strive to uphold the company’s newest management precept of striving to be ” the best employer on earth ”.
Here is a summary of 5 of his ideas:
- Develop a world-class coaching program, with rigorous agreement with best practices to ensure that everyone seems to be doing each job in the easiest way recognized by the company.
- Research to determine the employees who need to build sustainable careers in the company, those who see it as more than just a job, take care of the improvement of their skills and promote the perfection of them, at the instead of focusing totally on the school’s younger graduates who, according to the US Bureau of Labor Statistics, will change jobs after just 2 years eight.
- Implement clear practices and procedures to receive, evaluate and implement worker suggestions for operational improvements, down to the smallest detail.
- Adapt or supplement management rules and company mantras with additional ideas related to frontline staff. Amazon sayings like “It’s always the first day” and “Exhausting work, have fun, make a historic past” might encourage people into an inventive work atmosphere, but they will fall flat in service industries. , becoming the subject of jokes and a source of frustration.
- Amazon may have offered free Prime memberships to staff as a reward for the pandemic, holding them as heroes and producing goodwill among the many employees, making them more likely to stand up for Amazon from their communities as ambassadors of goodwill of the company.
However, can Amazon really turn out to be the biggest employer on Earth? Hausmann, who is nonetheless a fan of the company, is “100% sure” that this could be the case.
“They will be on my pedestal at all times,” she said. “However, I could hope they reside as much as they say about themselves and what they will do. And if they eventually figure out how nice the logistics will be, or if they charge people who see this, then they’ll get there.
Hausmann talks about his experiences and observations on this episode of Day 2, GeekWire’s podcast on all things Amazon.
Listen to day 2 above and subscribe in any podcast app.